City Utilities Department

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NOTICE: Due to recent changes required by our payment software provider, customers must create a username and password to pay their City Utilities bill online. Follow these links to find additional instructions:

The software provider's process requires that the City of Huntington have your email address on file before you can complete registration. Most customers who have previously paid online will have already provided their email address. Please call the Utility Billing office at (260) 356-3220 to provide us with a new email address or if you need assistance.

Avoid this common mistake and make sure to enter your service address EXACTLY as it appears on your bill. (For example: 300 Cherry St - no period/don't spell out 'street'.)

Our goal at the City Utilities Department is to provide fast, accurate and courteous service to all of our customers. Specific services provided by the department include the following:
  • New service connections, transfers or termination of water and sewer.
  • Establishing Trash & Recycling services for residential customers.
  • Meter repair or replacement.
  • Investigations of water service problems.
  • Water Main repair and maintenance.
  • Fire Hydrant repair, replacement and installation.
  • Meter reading.
  • Monthly and annual water quality reporting.
For new service connections a permit is required and may be obtained in the Engineer's office between 8 a.m. and 4:30 p.m. Monday through Friday. To see the fees for permits please visit the Engineer's page on this website or see City ordinances via the Clerk's page. Ordinance Chapter 50: Water Service.
 
Key Contacts
  • Billing Inquires: (260) 356-3220
  • Billing Office Fax: (260) 356-0344
  • Water Plant Operations (260) 358-2309 

Hours

  • Operations & Distribution: 7 a.m. to 3 p.m. Monday through Friday
  • Water Billing Office: 8 a.m. to 4:30 p.m. Monday through Friday

FOR EMERGENCIES BETWEEN 3 P.M. FRIDAY
AND 7 A.M. MONDAY, CALL (260) 227-1513.

Quick Links

Contact Us

Jennifer Gunn, Office Manager
Operations & Distribution - 2290 Engle St
Water Billing Office - 300 Cherry Street
Huntington, IN 46750

  • Company: (260) 356-3220
  • Fax: (260) 356-0344
  • Staff Directory
  • Office Hours:
    Operations & Distribution: 7 a.m. to 3 p.m. Monday through Friday; call (260) 358-2309. For emergencies between 3 p.m. Friday and 7 a.m. Monday, call (260) 227-1513. Water Billing Office: 8 a.m. to 4:30 p.m. Monday through Friday; call (260) 356-3220.

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