Turn On/Turn Off Service

Electronic Forms

You will need to provide your full name and email address. You will complete the form online and provide an eSignature through DocuSign.

Printable Forms

Print and complete the appropriate form. Return it by email to jennifer.gunn@huntington.in.us or place it in the 24/7 dropbox behind the blue door at 300 Cherry St.

Formularios en Español

Requirements to Begin Huntington City Utilities Service

  • Complete the "Turn On" form (all highlighted areas). Signature required.
  • Provide a copy of your driver's license or photo ID (may be emailed).
  • $125 deposit for residential accounts with 1" or smaller meters.
  • $200 deposit for commercial/industrial accounts with 2" or larger meters.
    • Deposit can be paid by check, cash, money order (dropbox), or credit card (by phone).

Return Options

  • Use the electronic DocuSign form.
  • Drop off in the 24-hour dropbox at City Building, 300 Cherry St. (inside the blue door). Envelopes are provided.
  • Email: jennifer.gunn@huntington.in.us
  • Mail to: City Utilities, P.O. Box 5177, Huntington, IN 46750

Please allow 2–3 business days for processing. A representative will call to verify and potentially schedule a service activation. Someone age 18 or older with interior access must be present if a service visit is scheduled. Inform the technician of any leak so they can shut off the water if needed.

Requirements to Discontinue Huntington City Utilities Service

  • Complete the "Turn Off" form (all highlighted areas). Signature required.
  • Include a forwarding address for the final bill.
    • Billing is done one month in arrears. A final bill will be sent after service ends.
    • Consumer deposit (if applicable) will be refunded via paper check to the provided address.

Return Options

  • Use the electronic DocuSign form.
  • Drop off in the 24-hour dropbox at City Building, 300 Cherry St. (inside the blue door). Envelopes are provided.
  • Email: jennifer.gunn@huntington.in.us
  • Mail to: City Utilities, P.O. Box 5177, Huntington, IN 46750

Please allow 2–3 business days for processing.

Requirements to Transfer Utility Service

  • Complete both "Turn On" and "Turn Off" forms.
  • All balances must be paid in full at time of transfer.
  • Existing deposits can transfer if the new service begins within two weeks.
    • Transfers taking longer than two weeks may require a new deposit.
    • A final bill will be issued for the old address due to delayed billing.