About Your Bill

Meter Reading & Payment Due Dates:

One of the most important roles of the Water Billing Department is to bill customers for the usage of the water that they use in their homes or businesses. The City of Huntington has approximately 6,800 customers that are billed on a monthly basis. We have one meter reader that reads the meters for the City of Huntington. We strive to have an approximate 30 day billing cycle but there are times when a billing cycle could be shorter or longer depending on weekends, holidays & inclement weather.

We have 3 different zones for the city.  Each zone has a specific date range that is read by the meter reader.  In addition, each zone has its own date that the bill is sent in the mail and due date.

  • Zone 1 meters are read around the 1st of each month. Bills are sent in the mail by the 20th of that month. The due date is the 5th of the following month.
  • Zone 2 meters are read around the 11th of each month. Bills are sent in the mail by the 30th of that month. The due date is the 15th of the following month.
  • Zone 3 meters are read around the 21st of each month. Bills are sent in the mail by the 10th of the following month. The due date is the 25th of that month.

If a bill is paid within the 15-day period before it’s specific due date only the net amount shown on the bill is due. Payments received after the due date are subject to a penalty in the amount of 10% of the current water and sewage plus 3% on the excess over $3.00 for the current water and sewage billing.

Payments:

  • A 24/7 drop box is available inside the blue glass door at 300 Cherry St.
  • ACH automatic bank draft.*
  • Pay online by setting up a payment account by following the online directions. You will need your book and account numbers along with your EXACT service address as it appears on the bill, which are all located on the left side of your city utilities bill. A convenience fee is charged.
  • Pay by phone by calling (888) 272-9829. Press “3,” enter jurisdiction code “2447” and follow the prompts. You will need your account and book numbers listed on your bill. A convenience fee is charged.
  • Mail a check to City Utilities, P.O. Box 5177, Huntington, IN 46750. Include your payment stub.

*ACH (Automated Clearing House) is a free and easy program that automatically withdraws your water bill payment from your bank account every month approximately on your due date.

For added convenience you may pay your bill at any of the following locations throughout the community. Checks and money orders are accepted at:

· Bippus State Bank

    • 150 Haunstein Road
    • 1303 S. Jefferson St.
· First Federal Savings Bank
    • 648 N. Jefferson St.
    • 1240 S. Jefferson St.
    • 100 Frontage Road
· First Merchants
    • 2845 Guilford St.
· Lake City Bank
    • 1501 N. Jefferson St.

Bad Checks:

Customers paying bills with checks drawn on accounts with non-sufficient funds will be given 48 hours to correct the deficiency. Customers failing to do so will be disconnected without further notice. If we have received a non-sufficient notice once within a calendar year you will not be allowed to pay the bill by check until your credit history indicates that it has been a year since the last non-sufficient fund notice was received.

Fee Changes (effective Sept. 1, 2016):
  • Meter Deposits for New Customers:  $125.00 - 1 inch or less (1 or 2)
  • Meter Deposits for New Customers:  $200.00 - for larger lines (3 or more)
  • NSF Charges:  $20.00
  • Re-Connection Fee for Non Payments:  $100.00
  • After Hour Service Fee: $150.00    Holidays: $350.00
Questions? Call the Water Billing Department at (260) 356-3220 or email jennifer.gunn@huntington.in.us for assistance.