Repayment Plan Options

Repayment Plan Eligibility

Customers who are behind on their City Utilities payments, or who have received an unexpectedly high bill due to a leak, may be eligible to repay past due amounts over a period of three to twelve months depending on the amount owed.

Households that are two months late on City Utilities payments will receive a notice by mail including available repayment plan options.

Options After Receiving a Delinquent Notice

If you have received a Delinquent Notice, you may do one of the following to avoid disconnection:

• Pay the past due amount in full by the date stated on the Delinquent Notice.
• Contact the City Utilities office at (260) 356-3220 to request a payment plan. The signed payment plan agreement must be returned to the City Utilities office by 4:00 p.m. on the date listed on the notice. Please note that verbal promises or requests for extensions will not be accepted.

Appeals Process

Customers have the right to submit written objections to a potential disconnection. These must be addressed to:

Written objections must be submitted within five days of the Delinquent Notice date. If submitted on time, your case will be heard at the next regularly scheduled Board of Public Works & Safety meeting held in the Council Chambers on the third floor of the City Building. No disconnection will occur until a final decision is made by the Board.

Important: The reason for your appeal will determine whether you are required to sign up for a payment plan before your appeal is considered.

Contact Information

Our Utilities Billing office is available to answer any questions about repayment plan options. Please call (260) 356-3220 between 8 a.m. and 4:30 p.m., Monday through Friday.