Disconnect Policies

Disconnection for Non-Payment of Bills

Customers who are two months behind in payment on their scheduled due date will receive a Delinquent/Disconnect Notice. These notices are typically sent within two weeks of the termination date.

To avoid disconnection, the total amount due must be paid by 4:30 p.m. on the date specified in the Delinquent/Disconnect Notice. Customers who do not make full payment by the due date will have their service turned off the next day. Service personnel are not allowed to accept payments during disconnection.

Reconnection from Non-Payment of Bills

Customers disconnected for non-payment may be reconnected by paying the delinquent amount due, plus a $100.00 reconnection service charge.

• If paying in the drop box: Only cash or money order is accepted for both the delinquent amount and the $100.00 service charge.
• If paying online by credit card: The delinquent amount can be paid online, but the $100.00 service charge must be paid separately by calling our office at (260) 356-3220.

Disconnection for Non-Sufficient Funds

Customers whose checks are returned due to non-sufficient funds have 48 hours to correct the issue. If not corrected, service will be disconnected without further notice. These customers will be prohibited from paying by personal check for one year. Service personnel are not allowed to accept payments during disconnection.

Reconnection from Non-Sufficient Funds

To be reconnected, customers must pay:

• The amount of the returned check
• A $20.00 bank service charge
• A $100.00 reconnection service charge

Payment must be made by cash or money order only.