Starting, Stopping and Transfer of Service

To begin service, a customer must complete all necessary paperwork with the Water Billing Office and provide valid photo ID. A deposit of $125 is required for services of a 1” meter or smaller; larger meters require a $200 deposit.

The Water Billing Office is open 8 a.m. to 4:30 p.m. Monday through Friday. The needed documents can be obtained:

  • Outside the Water Billing Office, located on the first floor of 300 Cherry St.
  • Near the south entrance Water Billing drop box (available 24/7)
  • By calling (260) 356-3220 and providing a mailing or email address.
  • By emailing

Discontinuation of water services requires the customer to contact the Water Billing Office as above. The final bill will be rendered during the next billing cycle. If you will no longer require our services, your deposit on account will be refunded by check after the final bill has been paid in full.

Service transfers require the same as above. Depending on the amount of time between transfer dates, an additional deposit, which will be refunded upon payment of the previous account’s final bill, may be required.

Deposits may be paid by cash, check or money order. There are two drop boxes located inside the City Building. The drop box at the main entrance is available during business hours, while the drop box at the south Cherry Street entrance is available 24/7.

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