Street Lights

If you notice a street light that is broken or burned out, you can visit and submit a request to have it fixed. An interactive map identifies all of the street lights owned or maintained by Duke Energy. So if you don't have the exact pole number, you'll be able to search for the street light by address or location ( The online tool also provides a status of the light, in case someone else has already reported the outage.

For those customers who are unable to access the online tool, you can still call the 24-hour customer service center to report the street light at (800) 521-2232. Having the pole number available aids in expediting the repair process. The pole number will be something like 091-423.