City government buildings reopening Monday

Posted Friday, June 12, 2020

HUNTINGTON – Huntington’s city government buildings will reopen to the public at 8 a.m. Monday, June 15. Regular business hours of 8 a.m. to 4:30 p.m. Monday through Friday will resume at that time.

The reopening coincides with the start of Stage 4 of Gov. Eric Holcomb’s “Back on Track Indiana” plan. It was announced Thursday that Indiana would enter Stage 4 today, two days earlier than previously stated.

Residents no longer will need to schedule an appointment to enter the City Building at 300 Cherry St. and the City Services Building at 634 Webster St. However, phone and email remain the preferred methods of contact.

Data show COVID-19 continues to spread in Huntington County, with a steady increase in the number of confirmed cases over the past several weeks alongside testing that has become more widely available. Social distancing guidelines will remain in place at all city government locations. Visitors to city government buildings are asked to wear masks that cover their mouth and nose, as recommended by the U.S. Centers for Disease Control and Prevention, and wash or sanitize their hands when entering and leaving.

Water Billing will improve customer service and safety by keeping the payment window closed. The change will lead to more efficient service and limit opportunities for the coronavirus to spread amid uncertainty about COVID-19 moving forward.

In the past, customers have had to wait up to 30 minutes in tight quarters in order to pay their bill at the payment window. The heavy foot traffic often led to crowded lines as the department’s employees assisted other customers with more time-consuming concerns and utility transfers, turn-ons and shut-offs. Closing the window eliminates unnecessary lines while allowing Water Billing staff more time to answer individual customer concerns and questions.

Over the past several months due to COVID-19, City Utility customers have adjusted to finding alternate ways to pay their bills and address their needs and concerns. We appreciate everyone’s patience and understanding as we adapt to a new system.

Moving forward, the department will continue to provide all utility-related services by phone, mail and email, which has proven to be just as effective and more efficient.

Residents have several options to make their utility payments. The following payment methods may be selected with no third-party processing fee:

  • Automatic debit (ACH). Contact the Water Billing department to have an ACH form sent to you, or download it at www.huntington.in.us/egov/documents/1584124887_17529.pdf.
  • Bill pay through your bank. Most financial institutions offer online banking services that include convenient bill payment options.
  • In person. Checks are accepted in person at Lake City Bank (1501 N. Jefferson St.), First Merchant Bank (2845 Guilford St.), Bippus State Bank (150 Hauenstein Road, 1303 S. Jefferson St.) and First Federal Bank (648 N. Jefferson St., 1240 S. Jefferson St., 100 Frontage Road).
  • By mail. Make a check payable to City Utilities and send it to City Utilities, P.O. Box 5177, Huntington, IN 46750.
  • Drop box. A 24-hour drop box is located inside the south entrance to the City Building on Cherry Street, and a second drop box will be added inside the main entrance during business hours.

A third-party processing fee is collected when the following payment methods are selected:

  • Online. Go to www.huntington.in.us/city and click “City Utilities.”
  • By phone. The City of Huntington is currently working with a vendor to begin providing a pay-by-phone option that will be available mid-July. More details will be released as they are available.

Anyone who has questions or needs assistance should call the Water Billing Department at (260) 356-3220 or email jennifer.gunn@huntington.in.us.


Contact Us

300 Cherry St
Huntington, IN 46750

  • Phone: (260) 356-1400
  • Staff Directory