Disconnect Policies

Disconnection for Non-Payment of Bills:

Customers who are two months behind in payment on their scheduled due date will receive a Delinquent/Disconnect Notice. Delinquent/Disconnect Notices are usually sent within 2 weeks of the termination date. 

A customer with a Delinquent/Disconnect Notice must pay the total amount indicated by the due date given on the notice. Payment for delinquent bills must be received at the water billing office by 4:30 p.m. on the date stated on the Delinquent/Disconnect Notice to avoid disconnection. Customers who fail to make full payment on the due date will have service turned off next day. The service person is not allowed to accept money from customers for any reason while disconnecting service.

Reconnection from Non-Payment of Bills:

Customers disconnected for non-payment may be reconnected by paying the Delinquent/Disconnect amount due plus a $100.00 reconnection service charge. 

Payment must be made by cash or money order only.

Disconnection for Non-Sufficient Funds:

Customers paying bills with personal checks drawn on accounts with non-sufficient funds will be given 48 hours to correct the deficiency. Customers failing to do so will be disconnected without further notice.  These customers will not be allowed to pay by personal check again for one full year. The service person is not allowed to accept money from customers for any reason while disconnecting service.

Reconnection from Non-Sufficient Funds: 

Customers disconnected for non-sufficient funds may be reconnected by paying the NSF check amount plus a bank service charge of $20.00 and also a $100.00 reconnection service charge.

Payment must be made by cash or money order only.

For questions or assistance call the Water Billing Department at (260-356-3220) or email jennifer.gunn@huntington.in.us.

Contact Us

Jennifer Gunn, Office Manager
300 Cherry St
Huntington, IN 46750

  • Assistant: (260) 356-3220
  • Staff Directory
  • Office Hours:
    8 a.m. to 4:30 p.m. Monday through Friday. Call (260) 356-3220 for questions or assistance.

In this Department